Locate your session in question.
You can use the little magnifying glass up in the top right corner.
Choose 'Search Customers' or 'Search by Vehicle'.
Then search by desired field and choose the magnifying glass to the right to initiate searching the system.
The users email will populate underneath in a hyperlink, click it.
Scroll down to the transaction details and click on the hyperlink of the invoice.
That will take you to the purchase details page and choose the blue button in the top right that says 'Refund'.
If you want to refund the entire thing, enter a reason in the 'Notes' field - this is visible to other operators who have access but not the user.
Check the 'Cancel Parking Session' check box if you do not want the session to be valid any more (you can refund and keep a session valid as well by not checking this box).
Lastly complete by pressing 'Create Refund'.
Partial Refunds
If you want to refund a partial amount, you have to choose the 'Partial' check box AND adjust the amount in the field above to confirm the amount of the refund.
If you do not enter an amount, it will not issue a partial refund, it will refund in full.
PLEASE NOTE - only one refund can be processed.
If you make a mistake and don't enter the correct amount for a partial refund there is no going back.
You also can't un-refund a refund or un-cancel a canceled session.
However you can create a session in the Parking Sessions tab on the left side Main Menu if you do cancel something you didn't mean to.